Privacy policy

Who we are

Livewire (The Livewire Agency Ltd) Oculis House, Eddystone Road, Totton, SO40 3SA

Our Data Protection Officer (DPO) is Graham Lycett. Contact telephone number 01794 725 454.

We/Us/Our: Livewire (The Livewire Agency Ltd)

Data Controller: Determines the purposes and means of processing personal data

Data Processor: Responsible for processing personal data on behalf of a controller

EU: European Union
 

Our approach to managing private information

This privacy policy sets out how we collect, use and protect any information that you give us when you use our website.
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy policy.

This privacy policy is effective from 22nd May 2018.

We respect your privacy and so promise to:

• Use your personal information to only provide you with information or service you have requested
• Keep your data safe, secure and process it in a secure way
• Assist you to change your mind at any time about the communications you have registered to receive
 

Why do we collect, use and process your personal information?

We need to collect data and personal information from you to provide you with the information and services you request from us.
 

What information do we collect?

We may collect the following information:

• Contact details including; name, email address, phone number, job title and company name

We will only use your personal information for the purposes you have permitted and we will not share it for marketing purposes outside of Livewire unless you have given us permission to do so. If this practice changes in the future, we will update this policy to identify the non-agent third parties and provide an opt-out option.

Every time you visit our website, we may also automatically collect the following information:

• Technical information, including: the Internet Protocol (IP) address used to connect your computer to the Internet, browser type and version, log in details to our website, time zone settings, browser plug-in types and versions, operating systems and platforms, etc
• Visit information, including; Uniform Resource Locators (URLs) of the websites that you came through to our website and which pages you visited (including date and time); our website page response times, download errors, length of visits to pages, visit duration, page interaction information and methods used to exit our site
 
   

Where your information is stored

Your data is stored on secure servers operated by us, and will be managed using the robust security measures described below.

Your data may also be saved with trusted third parties solely for the purposes you have provided it to us.

Your personal information may be copied or transferred by us or our trusted third party data processors outside of the EU. We take steps that, in the event your personal information is stored outside the EU that controls are in place to protect in accordance EU and UK data protection and privacy regulations.
 

Security and storage of personal information

We will keep your personal information safe and secure.

When you give your personal information to us, we will process and use that data in accordance with our responsibilities under the General Data Protection Regulation (GDPR) - Regulation (EU) 2016/679) and other relevant legislation.

If you provide payment information, we create payment instructions and pass them to our payment gateway provider in a secure manner. We do not retain your payment details.
To prevent unauthorised access, maintain data accuracy and ensure the correct usage of information, we monitor and adjust our physical, electronic and managerial procedures to safeguard and secure your personal data whilst in our care, or in the care of any outside suppliers with whom we may contract to process your data on our behalf. Any third party suppliers are under strict contractual terms to mirror the security policies that we currently have in place.
 

How long will we keep your personal information?

Whenever we collect or process your personal data, we’ll only keep it for a period of twenty four months or for as long as we have a legitimate reason to contact you. We continually review the data records we have and should we learn that we have not received contact from you we will ask if you wish to keep hearing from us. If we do not receive a reply or opt in we will remove your data.

Should you wish for us to remove your data at any time please contact info@livewire.marketing and we will remove it.
 

Your rights

Under GDPR regulations, you have rights regarding your personal information we retain.

Please email info@livewire.marketing with requests regarding any or all of your rights.

• The right to be informed We inform you about how we manage your information in our Privacy Policy
• The right of access You are entitled to know what information we have regarding you
• The right to rectification You are entitled to have the information regarding you corrected if it is inaccurate or incomplete
• The right to erasure You have the right to request we remove your personal information
• The right to restrict processing You have the right to block or suppress processing of your information we manage
• The right to data portability You are able to transfer or copy your information from one IT environment to another, safely and securely
• The right to object You may object to how we manage your information by contacting us
• Rights in relation to automated decision making and profiling You have the right not to be a subject of a decision based on automated processing
• Further information can be found on the Information Commissioner’s Office website.
   

Controlling your personal information

You have the right under EU regulation and Privacy Shield to see what information we hold about you. If you want to exercise this right, please make an application to us in writing or contact us by email with a request regarding any or all of your rights.

We may ask you to provide us with sufficient information so that we can be sure of your identity.

If you would like to proceed with a request to see what data we hold about you, please email info@livewire.marketing or write to:

The Data Protection Compliance Officer

Graham Lycett
Livewire
Oculis House
Eddystone Road
Totton
Hampshire
SO40 3SA

We hope you will benefit from all the communications we send to you, but if at any time you change your mind, you may unsubscribe. If you have given us permission to contact you and you change your mind please email info@livewire.marketing, let us know and we’ll unsubscribe you.

If we do not hear from you, we will assume that the information you provide to us is accurate and up-to-date and that you are happy for us to continue to use the information to send you any communications you have requested.
 

Other websites

If you follow a link from our site to another this Privacy Policy will no longer apply. We are not responsible for the personal information handling practices of any third party sites.
We do encourage you to read the Privacy Policy of all websites that you visit.
 

Our use of Cookies

We use Cookies to distinguish you from other users of our website to help us improve your experience of our website and our services.
For detailed information regarding the Cookies we use and the purposes we use them for, please refer to our cookie policy.
 

Google Invisible reCAPTCHA

We use Google Invisible reCAPTCHA on our website to help prevent spam and abuse. By visiting our website you agree to us collecting hardware and software information, such as device and application data and the results of integrity checks, and sending that data to Google for analysis.
 

Changes to this website privacy policy

This privacy policy was published March 2019 

We may change this privacy policy from time to time. When we do, all changes to this privacy policy will be published on this page. Check this page from time to time to ensure that you remain happy.